Privacy Notice

Privacy Policy

Introduction
Welcome to our online store. Protecting your personal information is a priority, and we are committed to safeguarding the data you provide while using our website and services. This Privacy Policy explains what information may be collected, how it is used, and when it may be shared. By using our services, you consent to the collection, use, storage, and transfer of your information, which may occur in the United States, Canada, or Hong Kong depending on operational requirements.

1. Information We Collect

  • Directly Provided Information: When placing orders, contacting support, subscribing to newsletters, participating in promotions, providing billing/shipping info, or interacting with us, including name, email, phone, shipping/billing details, and payment info.
  • Information About Others: If you order for someone else or send gifts, we may collect their contact and shipping information to fulfill the order.
  • Automatically Collected Information: Includes IP address, device type, browser, operating system, pages viewed, links clicked, duration of visit, referring sites, and interaction patterns, collected via cookies, logs, pixels, scripts, or similar technologies.
  • Third-Party Sources: Payment processors, analytics partners, social media platforms, and marketing services may provide supplemental information.
  • Combined Data: Information from multiple sources may be merged for personalization, analytics, and improved service.

2. Cookies and Tracking
Cookies and related technologies enhance site function, retain user preferences, manage cart functionality, analyze performance, improve marketing relevance, and measure ad effectiveness. Cookie types include: essential, performance, functionality, and advertising cookies. Disabling cookies may affect features, and some systems may not honor “Do Not Track” signals.

3. Use of Information
Collected data may be used for: order processing, payment authorization, shipping, customer support, returns/refunds, site personalization, marketing communications, fraud prevention, legal compliance, internal record-keeping, analytics, and service improvement.

4. Sharing Information

  • Service Providers: Payment, shipping, support, analytics, email, fraud detection, and operational services.
  • Business Partners: Joint promotions, marketing campaigns, and fulfillment activities.
  • Legal Requirements: Disclosures to comply with law, government requests, investigations, or safety measures.
  • Business Transfers: In mergers, acquisitions, or asset sales, personal information may transfer as allowed by law.
  • Aggregated Data: Non-identifiable data may be shared for business insights and analytics.

5. Text Messages and Notifications
Providing your phone number may result in transactional or promotional texts. Opt-out via unsubscribe instructions or by contacting support.

6. Access, Correction, and Deletion
You may request access, correction, or deletion of personal information through customer support, as allowed by law.

7. Communication Preferences
Opt-out of marketing emails via unsubscribe link or support contact. Necessary service-related notifications may still be sent.

8. Children’s Privacy
Our site is not for users under 13. Any personal information from children under 13 will be promptly deleted.

9. Data Security
Administrative, technical, and physical measures safeguard data. Payment information is encrypted. No system can guarantee complete security.

10. Third-Party Websites
We are not responsible for external sites linked from our website. Users should review third-party privacy practices independently.

11. International Transfers
Your personal data may be processed or stored internationally as required.

12. Data Retention
Data is retained only as long as necessary for service, legal obligations, disputes, contracts, and operational records. Data no longer needed may be anonymized or deleted.

13. Policy Updates
Privacy Policy updates may occur; continued service use indicates acceptance.

14. Regional Privacy Rights
Certain regions (e.g., California) may have additional rights. Submit detailed requests to support.

15. Questions or Complaints
Contact:service@viirelle.com