Shipping Policy
Processing Time
Most orders are packed and dispatched within five working days after an order has been successfully completed.
After shipment, delivery usually requires approximately 10–20 business days, depending on the destination country and transportation provider.
Transit times may occasionally be extended due to:
• customs processing and inspections
• carrier transportation delays
• weather disruptions or operational challenges
We appreciate your understanding in the event of shipping delays outside our control.
Tracking Your Shipment
After your package has been shipped, a confirmation email with tracking information will be sent automatically.
Tracking details can be used through common parcel tracking services to follow your shipment's progress.
If you require assistance locating your package, please contact customer service.
Email: service@viirelle.com
Shipping Cost
All orders are shipped with a fixed international delivery fee of $2.99 USD.
Delivery Coverage
International shipping services are available worldwide.
If shipping restrictions prevent delivery to a particular region, we will notify you as soon as possible and work with you to find an alternative solution.
For destination inquiries, please contact support.
Email: service@viirelle.com
Updating Delivery Information
Shipping address changes must be requested before 11:00 PM (PDT, GMT -7) on the date the order is placed.
After this deadline, modifications may not be possible because the order may already be in processing.
To request an update, contact customer service promptly.
Email: service@viirelle.com
Different Billing & Shipping Addresses
Customers may choose a shipping address that differs from the billing address used for payment.
Order Fulfillment Schedule
Orders are processed on business days only, Monday through Friday, excluding official holidays.
Weekend orders are generally processed during the next available business day.
Warehouse & Manufacturing Fulfillment
Products may be shipped from regional inventory centers depending on stock availability.
Certain products may also be manufactured and dispatched directly from facilities located in the United States, Canada, or Australia.
Customer Support
For assistance with delivery, tracking, or shipping-related questions, please contact us.
Email: service@viirelle.com